ICU Venues Code of Conduct

Most ICU spaces are licensed for the retail of alcohol and provision of entertainment. This is a legal requirement under the Licensing Act 2003. As part of this licence, ICU needs to comply with a number of conditions which are designed the uphold the four licensing objectives:

  1. The prevention of crime and disorder
  2. Public safety
  3. The prevention of public nuisance
  4. The protection of children from harm

In order to uphold these objectives, and to provide the most welcoming, inclusive and safe place for our customers, ICU Venues operate a Code of Conduct which sets the expectations we have of customers, and what our customers can expect from us in return. If you have any feedback on our current Code of Conduct, please use the form below. 

Where it is alleged that a customer has failed to comply with the Code of Conduct, an investigation will be launched to ascertain the facts and determine the appropriate response. The ICU Licensing Disciplinary Investigation Process empowers the Designated Premises Supervisor and Venues Managers to investigate incidents within or in relation to ICU Venues, and result in disciplinary actions up to a 20 working day suspension from ICU Venues & Events and referral to a secondary disciplinary procedure.. 


Feedback on our Code of Conduct